We listen and respond to the needs of our customers and visitors to ensure ‘time with us is enjoyable’ – we go the extra mile.

We give professional service, customers value for money: fair and transparent pricing.

We greet everyone in a helpful, respectful and friendly way.

We offer spiritual hospitality in an environment of peace and tranquillity linked to our unique Quaker heritage.

We grow our staff through development and training, and recognise and celebrate their achievements – which are many

We tell our staff about the difference their efforts make

We want our staff to enjoy working here and feel proud to be part of our ethical company

We pay staff fairly

We strive to reduce our impact on the environment by sustainability and eco-friendliness

We offer employment opportunities to local people including disenfranchised groups

We support local communities in every way that we can

We are ambassadors of Quakerism

We work with suppliers who share our environmental and sustainable purchasing values

Wherever possible, we select local businesses with organic and fairly traded products

We maintain strong links with our suppliers by treating them as we ourselves would wish to be treated

We pay our suppliers promptly and build strong relationships on a basis of trust, respect and professionalism

We maintain the high standards that we set ourselves

We take responsibility for ourselves both individually and collectively

We uphold, respect and support each other

We actually do what we say we will do