Our team at Friends House won an award for their response during the Covid-19 pandemic. They received the Best Client Support During Covid-19 award at the London Venue and Catering Awards 2021! It’s a great achievement for the team, whose entry was assessed by a panel of judges from the event industry.
The team at Friends House has shown great resilience while faced by a series of closures and reopening due to lockdown and restrictions. They have successfully adapted to new ways of working. They also made the venue safe and welcoming again for customers.
Paul Henderson-Grey, CEO of Quiet Company: “We’re so glad to have won the award for Best Client Support During Covid-19. Last year was really challenging for everyone, but our team went the extra mile to support our customers in so many ways. So, I personally want to take this opportunity to thank them for everything they did and continue to do for our customers.”
The Friends House took the following actions to make sure clients were well informed and met safely:
Here are a few comments from the judges:
“Impressive commitment to clear core values, staff welfare and sustainability – to the benefit of clients.”
“Innovative, sustainable solutions to pandemic challenges like maintaining social distancing and creative catering.”
“Training offered to staff encouraged empathy – fully supported and retained staff during the pandemic.”
“The online covid resource centre is great and the staff training sessions are a great idea to help staff stay on top of requirements and support clients.”
These great comments just show that by being faithful to our Quaker values and Quaker business ethos, we are able to achieve a lot and be an example for others too. The 3Ps – people, planet, profit – is definitely the way forward.
Thank you to the Friends House team for their amazing work and dedication. And thank you to our customers for their trust and support.
Matt Baker, Clerk to the Board of Directors: “On behalf of the board, I want to say a massive “well done” to everyone who had a hand in winning this award. Our staff worked hard to do right by our customers when we had to close, and to help them return to Friends House safely and confidently as we emerged from lockdown. We knew that by sticking to our principles we would achieve the best outcome for all, and to see this recognised at the London Venue & Catering Awards is heartening.”